Shipping & Refund Policy

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Gift Baskets With Heart agrees to ship all packages within 2-3 business days. If the client wishes to expedite shipping, they are able to pay the "RUSH" fee of $10.00 to ensure that the order is shipped same day (If the order is received by 12:00 pm EST on a business day, or the next business day, whichever is sooner).

Shipping Internationally: Gift Baskets With Heart does not ship chocolate products outside the United States or Canada.  Gift Baskets With Heart will ship hard candies and non-food items internationally.  If a client wishes to have a non-food product or hard candy bouquet shipped internationally, they are subject to international shipping rates and will be charged accordingly.  Please note that international shipping may take longer to arrive.

ICE & INSULATION charge ($4.95) will be added to all chocolate orders where the destination is above 67 degrees Fahrenheit

   These are the items that correspond with the Shipping and Refund Policy- page 1.

     SKU numbers:  30006, 70026, 80024, 30112, 20000, 30028, 30001, 30101, 50101, 80062, 20058, 80040, 40003, 20033, 20063, 10062, 10112, 20007, 20069, 10043, 30124, 10111, 20028, 40036, 10110, 20097, 50002, 40105, 10090, 70001, 80020, 30004, 80044, 20113, 20012, 80080, 20073, 20042-123, 20042-456. 1201, 10126, 20126, 30126, 40126,

     SHIPPING AND REFUND POLICY

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Shipping

All orders placed with 3 Day, 2 Day or Next day air shipping by 1:00 PM EST ship the same day. Air orders placed after 1:00 PM EST ship the next business day. All ground orders are guaranteed to ship within one business day. ( Time in Transit Map )  

These are the SKU numbers that correspond to the shipping rules on the Shipping And Refund Policy- Page 2 :

ML7092,  ML7005,  DSMdnsv2,  DSM-rtrbx,  DSM-prfct1,  DSM-mansbf,  B0258,  B0210,  A081542, 81543, A0921, A0885, T0558, G1063, 816131, 816211, 816253, 890152, 89062, 89082, 832,  A0819,  A0805,  A0724,  841432,  8412431,  8412411,  8412392,  8412292,  8411205,  8411201,  830031,  810472,  810432,  ML7106,  ML7114,  810292,  81061,  810012, B0716, 815471, C0116, 815272, B0149, B0155,  B0752, 815452, 815432, 815223, 815113, 815159, 815212, 815182, 815122, 815551, C0117, C0802, T0537, 815462, B0153, 815312, RB0159, 815492, 815154, 815422, T0539,  816211, 816253, 816131, 890152, 89062, 89082, 81032, 810302, 810332, 810033, 81091, 81092, 86092, 86072, 890213, 890253, 890232, 81121, 81122, 810452, 810203, 810232, 810182, 81021, 810021, 810402, 810102, 81012, 81011, 810161, 810192, 810492, 810272, 85212, 810352, 81081, 810152, 810221, 88074, 81022, 81062, ML7046, 85093, 85092, 85106, 851452, 8412591, 8412532, 8412552, 8412572, 8412632, 8412692, 8412672, 841211, 8412371, 8412372, 8412512, 8412652, 819312, 819412-5, 819412-10, 819412, 819142, 819531, 819611, 819392-5, 819272, 819501, 819252, 818011-boy, 818011-girl, 818013, 819432, 818017, 819191, 818012, 819122, 819552, 819572, 819212, 819471, 818019, G1179-blue, G1179-pink, 89042, 89072-blue, 89072-pink, 89072-teal/yellow, 89091, 89092,

818015, 819332, 818014, 819182, 819372, 818022, 819591, 819351, 819102, 983159, 984401, 983139, 890131-Prince, 890131-Princess, 890172-boy, 890172-girl, 890192-blue, 890192-pink, MA-06327, MA-06162, MA-06330, MA-05103, MA-06295, MA-06268, MA-06296, MA-06303, MA-05911, MA-06061, 820331-lg, 820332-med.

                Fruit:: Please remember all fruit gifts have shipping restrictions.

            Monday and Tuesday 3 day, 2 day and next day air shipping are the available options.                          

                     
o                    Wednesday 2 day or next day are the only options.
o                    Thursday Next Day air is the only option
o                    Any and all orders placed on Wednesday and Thursday with anything other than the options listed above will be held until the following Monday for shipping.
o                    There is no shipping of fruit on Friday.(We do not offer Saturday delivery on Fruit)

           All fruit orders placed on Thursday and Friday via “standard” ground will be shipped on Monday.

 As a reminder: Chocolate and perishable gifts need to ship via Next Day air June through mid October.
The following gift baskets are recommended to ship via Next Day air only during this time.

If you want to ship one of these gifts via ground we are more than happy to accommodate your request. You ship these gifts at your own risk at all times from June through October. We do not pay claims of any kind on these items if they melt, even when shipping via next day air. All other gifts containing chocolate will have the chocolates substituted out for hard candies when the gift ships any way other than next day air

APO & PO Box Shipping

We do offer shipping to all APO, FPO and PO Boxes.
However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk.. We do not ship any USPS items the week prior to any holiday. Any orders placed for shipping via USPS during the week prior and during a holiday will ship the first Tuesday after the holiday itself. When shipping to any and all Military bases the proper zip and address format are:
·                     AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX
·                     AP (Armed Forces Pacific) 96XXX
·                     AA (Armed Forces Atlantic) 34XXX

Shipping to Canada

We offer shipping to all Canadian addresses via UPS. Shipments take one extra day to ship out and are shipped via UPS. However, there will be no claims offered or honored on these shipments. These are shipped at your own risk.. No loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk.

Claims & Returns

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Gift Baskets With Heart  will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of Gift Baskets With Heart and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you, the customer, dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing on our Contact Us page or you can call us toll free at 1-866-478-6261.If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it. 1.                  If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened and untampered with.2.                  If the gift is damaged or we have made an error: We will call tag (call UPS& retrieve)  the original gift and either ship a new one or refund the gift in full. However if we can not call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.3.                  Here is the address where you would return a gift:

                         Gift Baskets With Heart

                         1320 Old Cape Road

                         Jackson, MO 63755